FAQs

How long does it take before I receive my order?

It will take 7-10 business days from approval of design to arrival at your doorstep.

What methods of payment do you accept?

We accept most major credit cards, check, and money order. For check or money orders, the job will start once payment is received.

Is financing available?

Financing is available for our resale customers and business clients upon approval of credit.

How do I see samples?

We will be happy to send you samples of your choice at no charge. Samples must be returned within 30 days otherwise we will send you an invoice for them.

How do I return samples?

Please give us a call and we will issue you a RA number for your return.

Is there a minimum requirement per order?

Initial orders have a minimum requirement of 12 pieces for embroidery, 36 pieces for screen printing and $500.00 order value. For repeat orders there is a minimum of 6 pieces for embroidery, 24 pieces for screen printing and $100.00.

What are typical charges for Embroidery?

One Time Charges: Design Fee: $50.00 – This includes any and all revisions. This is for all artwork not provided in .DST or .EMB file formats. Repeat customers will not see this charge unless a new design is requested. Small Order Fee: $50.00 – This fee is assessed for all orders 6 pieces or less. Embroidery Charges: For designs up to 7000 stitches: $4.00 For designs over 7000 stitches: $0.50 per 1000 stitches.

What are typical charges for Screen Printing?

One Time Charges: Design Fee: $50.00 – This includes any and all revisions. This is for all artwork that is not provided in .AI or .EPS file formats. Screen Fee: $20.00 – This is per screen, per color regardless of the number of positions or designs on a given shirt. Please call or email to find out the cost of printing per piece.

What kind of file is needed for custom work?

We can accept JPEG, PDF, PNG, EPS, AI, and any High Resolution images. The higher the resolution the better your embellishment will turn out on the final product. You can upload your artwork through the CONTACT US section or simply email your artwork to sales@redbridgeclothing.com.

What is your return policy?

We cannot accept returns on any embellished products. However we have a guaranteed returns policy for all original, unused garments.

I received the wrong order/ my order is incorrect! What do I do?

Please let us know immediately and we will be happy to issue a refund or redo your order. We will send out a call tag for the wrong merchandise.

I have placed my order online, but I need embroidery and/or screen printing for my order. Where do I send my artwork?

Please email all artwork to orders@redbridgeclothing.com and reference your order number in the subject line. Please note that final cost may change depending upon decoration requirements of your order.